Click a question below for answers about your Instant Access Internet Services billing, domains and account safety.
Always type our address yourself or use a bookmark. Never click a link in an email to log in or pay. Here's why.
Billing
- How do I pay an invoice?
- How do I update my credit card or payment method?
- How do I renew my hosting?
- How do I upgrade or change my hosting plan?
- Why was my account suspended, and how do I get it back?
Domains
- How do I register a new domain?
- How do I transfer my domain to you?
- How do I renew my domain, and what happens if it expires?
- How do I point my domain to my hosting?
When something's wrong
Staying safe
- Should I click links in emails about my account?
- How do I spot a fake domain renewal or hosting email?
- How do I know if a "tech support" call is a scam?
- How do I protect my account with two-factor authentication?
Email and search
Still stuck? Open a support ticket and the Instant Access Internet Services team will help.
