Pay an invoice for your Instant Access Internet Services hosting or domain, or update your payment method -- for example when your card has expired or you want to switch to PayPal -- in the client area, which has its own login, separate from cPanel.
Before you start: log in the safe way
Go to the client area by typing https://instantaccess.net/accounts/clientarea.php into your browser or using a bookmark. Don't click a link in an email, even one that looks like it came from us. Fake "payment failed" and "invoice overdue" emails are a common scam. See Never Click Links in Emails About Your Account: Log In Directly Instead.
Log in with your client-area email address and password. If you've forgotten the password, use the reset link on the login page.
How to pay an invoice
- Log in to the client area.
- Go to Billing > My Invoices. Unpaid invoices are marked Unpaid (and may also be listed on your client area home page).
- Click the invoice you want to pay to open it.
- Choose how you want to pay from the payment method menu on the invoice:
- Secure Card Payments by Stripe for a credit or debit card
- PayPal to pay from your PayPal account, or by debit/credit card through PayPal
- Click the Pay Now button and complete the payment. For a card you'll be asked to use a saved card or enter a new one. For PayPal you'll be taken to PayPal to approve the payment.
- When the payment goes through, the invoice status changes to Paid and you'll receive a receipt by email.
How to update your payment method
Saved cards are managed on the payment methods page.
- Log in to the client area.
- Go to Billing > Payment Methods.
- To add a new card, click the button to add a new payment method and enter the card details.
- To change an existing card (for example a new expiry date), use the edit option next to it.
- To remove an old card, use the delete option next to it.
- If you have more than one saved method, set the one you want used by default.
If you'd rather pay by PayPal, you can simply choose PayPal when you pay each invoice.
Invoice reminders and due dates
- Invoices are emailed to the address on your client account.
- You'll get a reminder 7 days before the due date.
- If an invoice becomes overdue, you'll get reminders 3, 7 and 14 days after the due date.
- There are no late fees.
- If an invoice stays unpaid, the service will be suspended by an automated process. Paying the invoice unsuspends it automatically. See Why Was My Account Suspended and How Do I Get It Back?.
Common questions
I have account credit. Why wasn't it used?
Account credit isn't applied to invoices automatically. Open a ticket in the Billing department and ask us to apply it, or look for an option on the invoice page to apply credit.
My card payment was declined. What now?
Check the card number, expiry date and billing address, and make sure your bank isn't blocking the payment. Try again, use a different card, or pay with PayPal. If it keeps failing, open a Billing ticket.
I got an email saying my payment failed. Is it real?
Don't click anything in it. Log in to the client area directly and look at Billing > My Invoices. If there's no unpaid invoice there, the email wasn't from us. See How to Spot Fake Domain Renewal and Hosting Phishing Emails.
How do I get a copy of an invoice for my records?
Open the invoice from Billing > My Invoices. You can print it or download it as a PDF from the invoice page.
Where do I change the name or address on my invoices?
The name, company and address printed on invoices come from Account Details in the client area. Your Profile only changes your own login name and email. Changes apply to new invoices. See How to Update Your Contact Details, Email Address and Billing Address.
Related guides
- How to Renew Your Hosting or Domain (and What Happens If It Expires)
- Why Was My Account Suspended and How Do I Get It Back?
- How to Spot Fake Domain Renewal and Hosting Phishing Emails
- Never Click Links in Emails About Your Account: Log In Directly Instead
Still stuck? Open a support ticket and the Instant Access Internet Services team will help.
