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How can I White List myself in the firewall?

If you suddenly can't reach your website, email, cPanel or SSH -- but everything works from a...

How to Let Support Access Your Computer Safely with Quick Assist

Sometimes the fastest way for us to fix a problem is to see your screen. When that's needed, we...

Website Infected with Malware? How to Get It Cleaned

If your website has been hacked or infected with malware, act quickly. An infected site can send...

Who Can I Hire to Help with My Website, Design or Programming?

Hosting support keeps your hosting account, email and server running. When you need work done on...

Is Your Website Down? A Quick Troubleshooting Checklist

If your website is down or won't load, the cause is usually one of a handful of common problems,...

How to Spot Fake Domain Renewal and Hosting Phishing Emails

If you own a website, you'll receive phishing emails aimed at website owners: fake domain renewal...

How to Open a Support Ticket That Gets Solved Fast

The fastest support tickets are the ones we can solve on the first reply. This guide shows you...

Never Click Links in Emails About Your Account: Log In Directly Instead

We have one firm rule for staying safe online, and we'd like every customer to follow it: never...

What Is My IP Address, and Why Does Support Ask for It?

When you can't reach your website, email or cPanel, one of the first things our support team asks...

Password Managers and Strong Passwords for Your Hosting, Email and WordPress Logins

Running a website means juggling a surprising number of logins: the client area, cPanel, every...

How to Set Up Uptime Monitoring So You Know When Your Website Is Down

The worst way to find out your website is down is from a customer, days later. Uptime monitoring...

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