FTP lets you copy files between your computer and your website. For Instant Access Internet Services customers we recommend FileZilla, a free FTP program for Windows, Mac and Linux, and our examples use it. Click a question below for the step-by-step guide.
Getting set up
- How do I create an FTP account?
- How do I give my web designer their own FTP login?
- How do I connect to my website with FileZilla?
- What settings do I enter in FileZilla's Site Manager?
- How do I use secure FTP (FTPS) in FileZilla?
- Why does FileZilla ask me to trust a certificate?
Moving files with FileZilla
- How do I upload my website files with FileZilla?
- How do I download a copy of my files with FileZilla?
- Which folder do my website files go in (public_html)?
- How do I see hidden files like .htaccess?
- How do I set file permissions (644 and 755)?
- How do I upload one ZIP file instead of thousands of small files?
Fixing FTP problems
- How do I fix "530 Login authentication failed" in FileZilla?
- How do I fix "Failed to retrieve directory listing"?
- Why does FileZilla say "Connection timed out" or "Could not connect to server"?
- Why hasn't my website changed after I uploaded files?
- How do I fix "Permission denied" when uploading?
- How do I change or reset an FTP password?
- How do I get back a file I overwrote by mistake?
Prefer working in your browser? See how to use cPanel File Manager. It does most of the same jobs without installing anything.
Still stuck? Open a support ticket and the Instant Access Internet Services team will help.
