Each standard hosting account with Instant Access is built around one website on one domain. This guide explains what your Instant Access Internet Services hosting plan includes, what "one website per account" means in practice, and what to do if you want to host a second domain.
What your hosting plan includes
| Feature | Standard plan |
|---|---|
| Websites / domains | One website on one domain |
| Subdomains (blog.example.com, shop.example.com) | Unlimited |
| Email accounts (you@example.com) | Unlimited |
| MySQL databases | Unlimited |
| FTP accounts | 10 |
| SSL certificates | Free, automatic (AutoSSL) |
| Backups | Automatic with JetBackup 5, three times a week, last 7 kept |
| WordPress tools | WP Toolkit (Domains > WordPress Management) with staging, cloning, smart updates, security hardening and backups |
| Speed | LiteSpeed web server and the LiteSpeed Cache plugin for WordPress |
Disk space, bandwidth and server resources depend on your plan. You can see your own limits on the cPanel home page and under Resource Usage. See Understanding cPanel Statistics: Disk Space, Bandwidth and Databases and cPanel Resource Usage Explained: CPU, Memory and Entry Process Limits.
What "one website per account" means
Your account has one main domain, such as example.com. Everything on the account belongs to that domain:
- Your website lives in
public_htmland loads atexample.comandwww.example.com. - Email addresses are
name@example.com. - You can create as many subdomains of that domain as you like, each with its own content. See How to Create a Subdomain in cPanel.
Not included on standard plans
- Addon domains: hosting a second, different domain (such as
another-site.com) in the same account. - Alias (parked) domains: making a second domain show the same site as your main one.
Because of this, the Create A New Domain button in Domains is for subdomains of your own domain only.
What if I need a second website or domain?
A separate site under your domain
Use a subdomain, such as shop.example.com or events.example.com. Subdomains are unlimited and can each run their own site, including a separate WordPress install. See How to Create a Subdomain in cPanel.
A completely different domain
Each additional domain needs its own hosting account. Order another plan from the client area, or open a ticket if you'd like help choosing. Separate accounts also keep each site's email, files and backups apart, so a problem on one site doesn't affect the other.
Another domain that should just go to your site
If you own a second domain (for example a common misspelling) and only want it to send visitors to your main site, set up domain forwarding at the registrar where that domain is registered. Most registrars offer this for free.
Common questions
Can I change my account's main domain?
Changing the main domain affects your website, email addresses and SSL, so it's done by our team. Open a ticket with the old and new domain names. If you are moving a site to a new domain, you can then redirect the old one. See How to Set Up a 301 Redirect in cPanel.
Can I host a friend's or client's site on my account?
Not on its own domain. Each separate domain needs its own hosting account.
Do subdomains count as extra websites?
No. Subdomains of your own domain are included and unlimited. They share your account's disk space and resource limits.
I need a feature I can't find in cPanel
Some cPanel features aren't part of standard plans. If you need something that isn't listed in your cPanel, open a ticket and ask.
Related guides
- How to Create a Subdomain in cPanel
- Understanding cPanel Statistics: Disk Space, Bandwidth and Databases
- cPanel Resource Usage Explained: CPU, Memory and Entry Process Limits
- Our Nameservers: How to Point Your Domain to Your Hosting
- How to Set Up a 301 Redirect in cPanel
Still stuck? Open a support ticket and the Instant Access Internet Services team will help.
