You can log in to cPanel directly from any browser without going through the client area. This guide shows the cPanel login addresses to use, where to find your username, and how to reset a forgotten cPanel password.
cPanel login addresses
Use any of these (replace example.com with your domain):
https://example.com/cpanelhttps://example.com:2083https://secure.instantaccess.net:2083- use this if your domain isn't pointed at our nameservers yet, or its DNS is still updating.
Always use https. Bookmark the address that works for you.
How to log in to cPanel directly
- Open one of the login addresses above.
- Enter your cPanel Username. This is a short account name (for example
exampleco), not your email address and not your domain. - Enter your Password.
- Click Log in.
- If you've turned on two-factor authentication, enter the six-digit code from your authenticator app.
Your username and first password were in your hosting welcome email. You can also see the username in the client area: go to Services > My Services and click the hosting plan.
How to reset a forgotten cPanel password
Option 1: Log in through the client area (fastest)
You don't need your cPanel password to get in - the client area signs you in automatically.
- Log in at instantaccess.net/accounts/clientarea.php.
- Go to Services > My Services and click your Instant Access Internet Services hosting plan.
- Click Log in to cPanel.
- In cPanel, go to Preferences > Password & Security, enter a new password and click Change your password now!
The full steps are in our guide to changing your cPanel password, linked below.
Option 2: The Reset Password link on the login page
You can also reset your password yourself from the cPanel login page:
- Click Reset Password.
- Enter your cPanel username.
- Enter the contact email address saved in cPanel and request a security code.
- Check that inbox for the code, enter it, then choose a new password.
This only works if a contact email address is saved in Preferences > Contact Information, and that address must be one you can reach. It's a good reason to keep your contact email up to date.
Option 3: Ask us
If you can't get into the client area either, use the Forgot Password? link on the client area login page to reset your billing login first. If that fails too, open a support ticket from an email address on file.
Troubleshooting
"The login is invalid"
- Check that you are using the cPanel username, not your email address or domain name.
- Passwords are case sensitive. Check Caps Lock and try typing it instead of pasting (pasting can add a hidden space).
- Email account passwords don't work for cPanel. Each mailbox has its own password for webmail only.
The login page won't load or times out
If example.com/cpanel doesn't load, try https://secure.instantaccess.net:2083. If nothing on our server loads for you (website, email and cPanel all time out), your IP address may have been temporarily blocked after several failed logins. Get your IP from whatismyipaddress.com and open a ticket with it. Stop retrying in the meantime - more failed attempts extend the block.
My browser says the connection isn't private
This can happen on a brand new account before its free SSL certificate is issued. Use https://secure.instantaccess.net:2083 instead, which always has a valid certificate.
Related guides
- How to Log In to cPanel from the Client Area
- How to Change Your cPanel Password
- Lost Your 2FA Phone? How to Get Back Into cPanel
- How to Update Your Contact Email and Notifications in cPanel
Still stuck? Open a support ticket and the Instant Access Internet Services team will help.
