Support

What It Is

Support is handled through a ticket system: you submit a request describing what you need, and it’s answered directly — not by a chatbot, and not with a copy-pasted script.

What It Does For You

• Every request gets a written record you can refer back to later
• Requests are read carefully and answered specifically to what you asked, not with a canned response
• Handled in a timely manner, typically the same day
• Business accounts also receive a phone number for direct support

How We Handle It

Support isn’t outsourced to a call center reading from a script. Tickets go to someone who actually reads what you wrote and answers your specific situation. Phone support is reserved for business accounts, since a ticket system gives everyone else a clear written history of what was asked and what was resolved — genuinely useful when you need to check back on something later.